FREQUENTLY ASKED QUESTIONS
IS THE EVENT SAFE AS A RESULT OF COVID-19?
The inspiration behind our Drive In Movies was to ensure audiences will be able to watch films on the big screen in a safe environment. As a result we are working closely with South Ayrshire Council to ensure our customers are as safe as possible. Our cars will be socially distanced, contact will be reduced to a minimum and our toilets will be cleaned regularly. We ask our customers to respect our measures and use their initiative to keep the space safe and comfortable for everyone. If you or a family member have displayed any symptoms of COVID-19 or are currently self isolating please do not attend.
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IS THE EVENT WHEELCHAIR ACCESSIBLE?
The event is accessible for those with mobility issues. If you have any questions or concerns before the event please get in touch and we'll do our best to accommodate you.
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IS FOOD AND DRINK AVAILABLE TO BUY?
Yes! We work with some of South Ayrshire's finest food providers to bring delicious options to your car. Catch a movie and dine like royalty!
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WHEN DO I ARRIVE FOR MY SCREENING?
You can arrive up to approximately 1hr 30 mins before the screening is due to begin. Our parking attendants will then guide you to your space. Please follow their instructions to ensure that everything runs to schedule!
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WHAT DO I NEED TO BRING?
A car with an FM Radio, a copy of your ticket (your email confirmation will be fine, no need to print it out) and yourself! You may also want to bring things to make your experience as comfortable as possible, such as pillows and blankets. 4x4s and people carriers will be permitted, but no vans, coaches or commercial vehicles will be permitted. Please check your car radio works well before you come to our event. If you are in any doubt about your car radio please bring a handheld FM radio to ensure that you can tune in.
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ARE THERE TOILETS ON SITE?
There are basic toilets cubicles on site with a one way system for access. These toilets will be cleaned on a regular basis by our team. We ask that if you are able to, please go to the toilet before you come along. In the interests of safety we want to reduce the number of audience members accessing toilets; however facilities will be available should you need them.
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HOW DO I HEAR THE MOVIE?
The Iris Drive In works with FM radios. Frequencies and instructions will be provided on arrival.
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IS THE EVENT SUITABLE FOR KIDS
It is! However please check the BBFC Rating for each film (on your ticket) before bringing children.
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CAN I BRING MY PET?
Only registered assistance dogs are permitted.
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WHAT IF THE WEATHER IS BAD?
Our event can handle bad weather. However please keep an eye on our Facebook on the day of the event in the unlikely circumstance that extreme bad weather forces us to cancel.
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TICKETS, REFUNDS & CANCELLATIONS
WHERE DO I BUY TICKETS?
Tickets can be purchased at www.theirisayr.com. Simply click on the Drive In Movies section and follow the instructions.
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HOW MUCH DO TICKETS COST?
Tickets cost £25 per car with a £3 booking fee.
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HOW MANY PEOPLE CAN I BRING PER TICKET?
Our tickets cover the cost of the passengers in your car. But please don't overcrowd your car and stick to current regulations!
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CAN I BUY TICKETS FOR MULTIPLE SCREENINGS?
You can come to as many screenings as you want! Just tell our team how many screenings you're going to that day so we can park you accordingly.
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I CAN'T MAKE THE SCREENING. CAN I GET A REFUND?
Tickets are non refundable.
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DO I GET A REFUND IF THE EVENT IS CANCELLED?
In the unlikely event of a cancellation you will receive a full refund in approximately 3-5 days after the event.
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WHAT IF THE EVENT CANNOT GO AHEAD DUE TO COVID RESTRICTIONS?
If government guidelines at the time of the event mean it would not be safe to go ahead, we will either cancel or rearrange the event. Customers will have the opportunity to either receive a full refund or transfer their existing ticket to the next available date for the screening that they purchased a ticket for.
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