Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

IS THE EVENT WHEELCHAIR ACCESSIBLE?

The event is accessible for those with mobility issues. If you have any questions or concerns before the event please get in touch and we'll do our best to accommodate you.

IS FOOD AND DRINK AVAILABLE TO BUY?

Yes! We work with some of South Ayrshire's finest food providers to bring delicious options to your car. Catch a movie and dine like royalty!

WHEN DO I ARRIVE FOR MY SCREENING?

You can arrive up to approximately 30 mins before the screening is due to begin.

WHAT DO I NEED TO BRING?

Nothing! We provide a comfortable deckchair and food and drinks can be bought at the harbour. If you want to bring things to make your experience more comfortable or some more snacks then please feel free!

ARE THERE TOILETS ON SITE?

There are basic toilets cubicles on site with a one way system for access. These toilets will be cleaned on a regular basis by our team. We ask that if you are able to, please go to the toilet before you come along. In the interests of safety we want to reduce the number of audience members accessing toilets; however facilities will be available should you need them.

IS THE EVENT SUITABLE FOR KIDS

It is! However please check the BBFC Rating for each film (on your ticket) before bringing children.

CAN I BRING MY PET?

Only registered assistance dogs are permitted.

WHAT IF THE WEATHER IS BAD?

Our event can handle bad weather. However please keep an eye on our Facebook on the day of the event in the unlikely circumstance that extreme bad weather forces us to cancel.

TICKETS, REFUNDS & CANCELLATIONS

WHERE DO I BUY TICKETS?

Tickets can be purchased at www.theirisayr.com. Simply click on the Sunset Cinema section and follow the instructions.

HOW MUCH DO TICKETS COST?

We are operating a Pay What You Can Scheme, with a minimum ticket payment of £3 per person.

CAN I BUY TICKETS FOR MULTIPLE SCREENINGS?

You can come to as many screenings as you want! Just tell our team how many screenings you're going to that day so we can park you accordingly.

I CAN'T MAKE THE SCREENING. CAN I GET A REFUND?

Tickets are non refundable. They can also not be resold as the Pay What You Can Scheme means that people choose what they pay through www.theirisayr.com.

DO I GET A REFUND IF THE EVENT IS CANCELLED?

In the unlikely event of a cancellation you will receive a full refund in approximately 3-5 days after the event. 

WHAT IF THE EVENT CANNOT GO AHEAD DUE TO COVID RESTRICTIONS?

If government guidelines at the time of the event mean it would not be safe to go ahead, we will either cancel or rearrange the event. Customers will have the opportunity to either receive a full refund or transfer their existing ticket to the next available date for the screening that they purchased a ticket for.